|Terms And Conditions|
|Making A Purchase|
Browse our store, and add any items that you wish to buy into your cart - the contents will be shown in the right-hand panel so that you know where you are. When you have finished your selection, click on 'Checkout' and you will be asked for the final details that we need to be able to complete submission of your order. Please note that as a trade supplier, our prices exclude VAT.
Orders being sent to Mainland Great Britain addresses and having a value in excess of £100.00 excluding VAT will be delivered free of charge.
Orders having a value between £50.00 & £99.99 excluding VAT will incur a fixed £6.50 carriage charge.
For orders having a value below £50.00 excluding VAT, the cost of shipping will be calculated in accordance with a scale - for full details see DELIVERY CHARGES.
Small, lightweight orders will be sent by Royal Mail First Class Post, charged according to the weight of the packet. Courier deliveries will require a signature - please ensure that someone is available. Re-deliveries and change of address after despatch are chargeable.
UK Offshore Destinations will incur additional charges - these are explained in DELIVERY CHARGES
ORDER VALUES IN EXCESS OF £100.00 ARE CARRIAGE-FREE
(Mainland and Isle of Wight only - surcharges apply for Northern Ireland & other Off-Shore Islands)
We accept on-line payment via Creditcall Actinic Payments, no card data is visible to or retained by ourselves. Payment is not taken from your card until the order is ready to ship - therefore unauthorised transactions or faulty details cannot ship. We may endeavour to contact you by telephone or email, however, we may not pursue the order in depth.
Alternatively you may select the option for 'Offline Payment' and wait for us to contact you by telephone or email with the total cost of your order including any shipping charges & VAT and you may then give us your card details verbally, send payment by cheque (please allow extra time for your cheque to be cleared) or Postal Order (both by post to us) or if you wish to use PayPal please advise us & we will give you the payment address along with the total to be paid.
Local Authorities, major public companies (plc) and recognised charities may apply for deferred payment within 30 days on submission of an Official Purchase Order. No other credit is granted.
We do not take payment from your card for your order until the date of dispatch. Out of stock items will be cancelled from the order - in a small number of cases where we know we will have stock of an out of stock item very shortly we may elect to send the main order promptly, having taken payment for the complete order, and send on the remaining item separately. If the imminent stock is known to be due and is of sufficient reasonable value, we may back-order the item against your account (without initial charge, and detailing this on your initial invoice) so that the item(s) are subsequently charged to your payment method and sent to follow (at our expense).
When an email confirmation of your order is sent to you, this is an automated response from the server to indicate that your order has been received at our website. It does not indicate that a contract exists between us, or that we have physically been informed of your order at that precise moment in time. If you do not receive this automated response, it is likely that you have mis-typed your email address on your order, or failed to complete the checkout process correctly for some reason - please contact us accordingly.
We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Whilst you are protected by The Consumer Protection (Distance Selling) Regulations 2000, please be aware that full & complete cancellation without charge can only be accepted if your goods have NOT been dispatched.
Once your order has been dispatched, cancellation may be made within seven days (as specified in the aforementioned Regulations) but (a) the cost of shipping the order to you is NOT refundable (and, if by virtue of the order value, you were not charged for delivery, the cost of this may be charged additionally).(b) we do not refund the cost of your returning the goods to us.
Under the Regulations you have a duty to protect our goods whilst in your possession and to ensure adequate packing & protection in sending them back to us. (See Returns Policy, below).
|Shipping And Delivery|
For full details please click on the link to DELIVERY CHARGES.
Any single order having a value in excess of GBP 100.00 net of tax is carriage-free, you pay only the value of the items plus VAT.
Order Value up to GBP 99.99 excluding VAT:
Small orders will be sent by Royal Mail using the most cost-effective method dependent on the nature, weight, volume and destination of the goods. Larger and/or multiple parcels are dispatched by tracked parcel services to addresses in Mainland England, Wales, & Scotland. The majority of parcels are delivered the day following the day of dispatch - note, Scottish Highlands & Islands may take one or two days longer. In some cases you can choose to have your order sent by Royal Mail or via Next Day Courier for an extra charge. We will process your order according to the shipping option that you select.
The Isle of Wight, being relatively local to us, so we are able to offer the same terms. Northern Ireland, United Kingdom Offshore Islands (excluding Isle of Wight) will incur additional charges.
GLASSWARE may incur a small additional charge for packaging & insurance.
We will consider shipping to Europe, USA, Canada, South Africa, Australia & New Zealand (at our discretion, dependent on the nature & value of the goods) but please enquire for a freight/carriage quote before finally placing your order and be aware that local Import Duty & Taxes may apply.
We will NOT ship to any destination not listed and reserve the right to refuse to supply any destination.
1. Once processed, most orders are dispatched by overnight parcel carrier, Monday to Friday, for delivery the next working day. This is subject to the carriers' service once we have entrusted your parcel to them.
Please note the following:
1.1 TRADE orders placed by TELEPHONE* or FAX*, before 2pm weekdays, goods in stock, can be dispatched the SAME day. Any urgency must be indicated at the point of order.
1.2 ON-LINE* orders are dealt with as received and this may not be the same day as placed - if urgent, please enter this in the 'Delivery Instructions' field during checkout.
1.3 Orders having a value below GBP100 incur a delivery charge - see 2) below.
Next-day AM** & Saturday** deliveries can be arranged at extra charge - please enquire by telephone/fax/email BEFORE placing your order to assess exact charges levied by the parcel carrier.
* Method of placement of order can affect date of dispatch. ** Excess charges will apply.
2. Orders having a value below GBP100 WILL incur a postage/delivery charge.
2.1 Up to 1kg in weight (including packaging) will be sent by Royal Mail First Class Post.
2.2 IF too large for UK Postal system (or multiple parcels), so that has to be sent by carrier, then:
(i) Up to an order value of GBP49.99 excluding VAT a charge of GBP7.50 for the first parcel will be charged in order to cover our costs. We do not profit from this charge. (ii) Between values GBP50.00 - GBP99.99 (excluding VAT) a charge of GBP6.50 will be made as a contribution to our costs.
3. International orders/dispatch/delivery - please enquire.
If your single item is not in stock, we will back order for you. (Unless clearance/limited stock/end-of-line/special offer items) and send the item as soon as available. You will be emailed/otherwise contacted with the option to cancel your order if you would rather not wait. You will be kept fully informed in this regard.
If only one or two small items from a larger order are not available immediately we may cancel them and request that you re-order if still required; the bulk of the order will then be dispatched as normal. In this case we DO NOT back-order & send on the out of stock item(s).
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
If you need to reach us, please email us using the link on the Contact Us page, alternatively, you can call on 0800 212 869 (International +44 1489 787 955) or fax us on 01 489 790 322 (International +44 1489 790 322) or write to us at Rainbow Florist Supplies Ltd., Unit 2, Herald Industrial Estate, Hedge End, Southampton SO30 2JW United Kingdom
For orders made from the UK or the European Union, 20% VAT is added. UK VAT will not be charged where you are able to supply us with a VALID EU tax registration number.
Goods supplied to countries outside the EU are UK tax free, but may be subject to your own country's import/customs duty and/or local taxes, for which we are NOT responsible.
|Credit Card Security|
When the order is placed at our website, your credit/debit card processing is handled by Creditcall Actinic Payments on our behalf. Your card data is not input into our website in any form and we do not have access to the information.
Data collected by this website is used for:
Rainbow Florist Supplies Ltd. DOES NOT & WILL NOT
- The taking and fulfilling of orders placed by customers
- without which you would not receive your purchases
- Administering and enhancing the site and our service offered
- in order to better customers' future experience
- The issue of a unique identifier for customer login
- Monitoring customers' account status beyond that required for individual purchases
- the issue of account statements & collection of debts
- Goods delivery purposes, to which end third-party carrier services must be informed
- without which you would not receive your purchases
- Occasionally informing you of our products via email newsletters
- from which you may unsubscribe at any time.
- Ever pass customer details to any other company or individual for marketing purposes
- Ever retain credit card or payment details in any form
If you wish to return for refund undamaged/perfect items that were originally ordered by you legitimately & in good faith then you may do so, AT YOUR EXPENSE*, within thirty days. The returned item(s) must be in the same condition as when you received them and suitable for resale. Items which are soiled, damaged, used, removed from their original packaging (where the original packaging was sealed) OR missing their original packaging where that packaging was specific to the item (e.g. bubble packs, printed boxes) cannot be accepted for return. Items which appear to have been USED will not be accepted for return.
Items that you are returning must be adequately packed and protected having regard to the manner in which you received them and the method by which you are returning them**. Refund will only be given for complete & undamaged returns, this being particularly relevant in the case of breakable items.
Refunds will be made (a) in the amount that you were originally charged for the item(s) EXCLUDING the cost of postage & packing/carriage charges either charged to you or incurred by us for the purpose of sending them to you (b) excluding the cost of your returning them to us (c) in the same manner as you originally made payment to us (d) within thirty days of our receipt of the returned item(s). Please ensure that returned items are clearly labelled with your name, address and original Order Number or Invoice Number.
* above: in the case of items supplied incorrectly, return costs will be refunded, where we require the item(s) to be returned.
** Please contact us for instructions as to the method by which we require the goods to be returned - this will be by the most cost-effective method, for us. Should goods be returned WITHOUT prior consultation, by a non-cost-effective method, e.g. by Royal Mail Special Delivery, Same-Day Courier, etc., the cost over & above that which we would normally incur WILL NOT be refunded.
Evidence/proof of circumstances may be required.
* above: in the case of items damaged in transit, return costs WILL be refunded, where we require the item to be returned.
- Please check your goods immediately on receipt.
- Claims for items damaged in transit MUST be received within three days of your receipt, so that we may claim on the carrier.
- Claims CANNOT be accepted after this time.
Short Delivery & Omissions
In the unlikely event of a picking or packing error on our part, please notify us within seven days.
- Please check your goods immediately on receipt.
- Missing items MUST be reported within seven days of your receipt, so that we may check our records before they are archived.
- Claims CANNOT be accepted after this time.
Copyright & Acknowledgements
ALL CONTENT, TEXT & IMAGES in all formats, protocols & languages herein are © Rainbow Florist Supplies Ltd 2005-2011. (unless otherwise further specified below) and may not be reproduced in any form whatsoever without full consent & permission.
IMAGE CREDITS & other content: ALL images, photographs, diagrams, .pdf's, .doc's & other representations OF & RELATING TO products manufactured by Smithers-Oasis UK Ltd are © Smithers-Oasis UK Ltd. and are used on this website with their express & full permission & authority relating to OUR supply of THEIR products. (Ref: SOUK-AH-2005)
Certain other images are © Smithers-Oasis UK Ltd. and used with their full & kind permission although the products indicated may not be sourced directly from that company, as supply & distribution is not unique to them. (Ref: SOUK-AH-2005)
Images in the Cards Section are copyright and may not be reproduced in any form whatsoever. ©Smithers-Oasis (UK) Ltd. (UK Supplier, UK Distributor) ©Floral Elegance (UK Manufacturer) ©Floral Greetings Card Company (UK Manufacturer) ©APAC Packaging Ltd. (UK Supplier & Distributor) ©Rainbow Florist Supplies Ltd. (Web Pages)
All images, photographs, diagrams, .pdf's, .doc's & other representations (digital or otherwise) derived from our manufacturers/importers/suppliers websites & other information/documentation with express permission (or not necessarily with express permission but by virtue of promoting their product(s)) are © the manufacturer/supplier/importer concerned and acknowledgement by us is hereby expressed.
Certain images used as illustrations & images herein, are ©Wedding Flowers Guide & are used with their kind permission.
Images used to illustrate the use of certain products, supplied to us by customers who have bought the products from us, are © the individuals concerned & are used with their kind permission (Images are individually tagged).
All other images are ©Rainbow Florist Supplies Ltd. 2004-2011 not to be reproduced without express consent & permission.
OASIS®, NAYLORBASE®, FOAM FRAMES®, FIX®, SIMPLY GARLANDS®, RAINBOW® and related logos pertaining, are Registered Trade Marks of Smithers-Oasis U.K.Ltd and may not be reproduced without the prior consent of that company in any form whatsoever.
(The Registered Trademark 'RAINBOW®' refers to a range of coloured floral foam products manufactured by Smithers-Oasis U.K.Ltd and has no connection with us. We are Rainbow Florist Supplies Ltd.)
ANY company/organisation/manufacturer/importer/distributor whose....
logo/brandname/product name and/or description or representation has been/is used
herein for the purpose of promoting related products ....
IS/ARE hereby acknowledged by us as the owner of the relevant mark/brand for the sole purpose of promoting said products.
We have no connection with, and are NOT the firm 'Rainbow Flowers' of Guernsey, C.I.
Telephone numbers:   (Sales) 0844 557 8090 (Customer Services) 01481 723513
We have absolutely no connection whatsoever with the firm 'Floral Essential' of Uttoxeter, ST14 9AB
'Floral Essential Ltd.' may be contacted on 0845 725 2520
This website is wholly owned and operated by:
Rainbow Florist Supplies Limited, a Company Registered in England & Wales, Registered Number 2657551
Registered Office: Unit 2E, Herald Industrial Estate, Southampton SO30 2JW
Our business is the supply of essential floral sundries to florists nationwide.
|Prices EXCLUDE VAT & DELIVERY (where applicable)|
TRADE customers MUST register with us & login.
Free delivery offer applies to UK Mainland only, off-shore will incur surcharge.