* Aerosol products cannot be shipped overseas
Customer Service 0800 212 869 Personally answered 8.30am - 4.30pmMonday - Friday
Fax: 01 489 790 322
Useful links: Frequent Questions Customer Comments Terms & Conditions Search This Site Site Map/Product Index
Trade Only Personal Callers:Next Sunday Opening:10th August9.30am - 1.00pm
MEMBER
STOCKIST
Browse our store, and add any items that you wish to buy into your cart - the contents will be shown in the right-hand panel so that you know where you are. When you have finished your selection, click on 'Checkout' and you will be asked for the final details that we need to be able to complete submission of your order. Any applicable charges for delivery will NOT be shown at this stage and will be added by us, if necessary, when we ship your goods. This is because until we see the order we cannot assess the best way of getting it to you, for instance we may not be able to pack a mixture of heavy & fragile items in the same box. Orders being sent to Mainland UK addresses and having a value in excess of £80.00 excluding VAT will be delivered free of charge. Orders having a value between £40.00 & £80.00 excluding VAT will incur a fixed £4.95 carriage charge. Offshore destinations will incur additional charges. For orders having a value below £40.00 excluding VAT, the cost of shipping will be added to your payment in accordance with a scale - for full details seeDELIVERY CHARGES.
Browse our store, and add any items that you wish to buy into your cart - the contents will be shown in the right-hand panel so that you know where you are. When you have finished your selection, click on 'Checkout' and you will be asked for the final details that we need to be able to complete submission of your order.
Any applicable charges for delivery will NOT be shown at this stage and will be added by us, if necessary, when we ship your goods. This is because until we see the order we cannot assess the best way of getting it to you, for instance we may not be able to pack a mixture of heavy & fragile items in the same box.
Orders being sent to Mainland UK addresses and having a value in excess of £80.00 excluding VAT will be delivered free of charge.
Orders having a value between £40.00 & £80.00 excluding VAT will incur a fixed £4.95 carriage charge. Offshore destinations will incur additional charges.
For orders having a value below £40.00 excluding VAT, the cost of shipping will be added to your payment in accordance with a scale - for full details see
Small, lightweight orders will be sent by Royal Mail First Class Post, charged according to the weight of the parcel.
ORDER VALUES IN EXCESS OF £80.00 ARE CARRIAGE-FREE (Mainland UK only, excluding Northern Ireland & Off-Shore Islands, where surcharges may apply)
Payments
We accept on-line payment by Visa & Mastercard CREDIT cards & Visa Delta, Switch, Solo & Maestro DEBIT cards, only. We are unable to accept payment by ELECTRON, Amex, or JCB. Payment is not taken from your card until the order is ready to ship - therefore unauthorised transactions or faulty details cannot ship. We may endeavour to contact you by telephone or email, however, we may not pursue the order in depth.
We are unable to accept Electron Cards for internet orders, as these require the cardholder to be present at the terminal when processing the payment. These are cards with flat-printed, not embossed, numbers.
Alternatively you may select the option for 'Offline Payment' and wait for us to contact you by telephone or email with the total cost of your order including any shipping charges & VAT and you may then give us your card details verbally, send payment by cheque (please allow extra time for your cheque to be cleared) or Postal Order (both by post to us) or if you wish to use PayPal please advise us & we will give you the payment address along with the total to be paid.
We do not take payment for your order until the date of dispatch. Out of stock items will be cancelled from the order - in a small number of cases where we know we will have stock of an out of stock item very shortly we may elect to send the main order promptly, having taken payment for the complete order, and send on the remaining item separately. If the imminent stock is known to be due and is of sufficient reasonable value, we may back-order the item against your account (without initial charge, and detailing this on your initial invoice) so that the item(s) are subsequently charged to your payment method and sent to follow (at our expense).
When an email confirmation of your order is sent to you, this is an automated response from the server to indicate that your order has been received at our website. It does not indicate that a contract exists between us, or that we have physically been informed of your order at that precise moment in time. If you do not receive this automated response, it is likely that you have mis-typed your email address on your order - please contact us accordingly.
We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Cancellation
Whilst you are protected by The Consumer Protection (Distance Selling) Regulations 2000, please be aware that full & complete cancellation without charge can only be accepted if your goods have NOT been dispatched.
Once your order has been dispatched, cancellation may be made within seven days (as specified in the Regulations) but (a) the cost of shipping the order to you is NOT refundable (and, if by virtue of the order value, you were not charged for delivery, the cost of this may be charged additionally). (b) we do not refund the cost of your returning the goods to us.
Under the Regulations you have a duty to protect our goods whilst in your possesion and to ensure adequate packing & protection in sending them back to us. (See Returns Policy, below).
For full details please click on the link to
Any single order having a value in excess of GBP 80.00 net of tax is carriage-free, you pay only the value of the items plus VAT.
Order Value up to GBP 79.99 excluding VAT: Delivery charges ARE NOT INCLUDED in the value of your order placed on-line, but will be added to the invoice & your payment by us at the point of dispatch and are subject to VAT.
Small orders will be sent by Royal Mail Letter Post or Standard Parcels using the most cost-effective method dependent on the nature, weight, volume and destination of the goods. Larger and/or multiple parcels are dispatched by tracked parcel services to addresses in Mainland England, Wales, & Scotland. The majority of parcels are delivered the day following the day of dispatch - note, Scottish Highlands & Islands may take one or two days longer.
The Isle of Wight, being relatively local to us, uses a different carrier and we are able to offer the same terms. Northern Ireland, United Kingdom Offshore Islands (excluding Isle of Wight) will incur additional charges.
GLASSWARE may incur a small additional charge for packaging & insurance.
We will consider shipping to Europe, USA, Canada, South Africa, Australia & New Zealand (at our discretion, dependent on the nature & value of the goods) but please enquire for a freight/carriage quote before finally placing your order and be aware that local Import Duty & Taxes may apply.
We will NOT ship to any destination not listed and reserve the right to refuse to supply any destination.
The following section was amended on 15th September 2007 - a copy of the previous version can be seen here
1. Once processed, most orders are dispatched by overnight parcel carrier, Monday to Friday, for delivery the following working day. This is subject to the carriers' service once we have entrusted your parcel to them. Please note the following: 1.1 TRADE orders placed by TELEPHONE* or FAX*, before 2pm weekdays, goods in stock, can be dispatched the SAME day. Any urgency must be indicated at the point of order. 1.2 ON-LINE* orders are dealt with as received and this may not be the same day as placed - if urgent, please enter this in the 'Delivery Instructions' field during checkout. 1.3 Orders having a value below GBP80 incur a delivery charge - see 2) below. Next-day AM** & Saturday** deliveries can be arranged at extra charge - please enquire by telephone/fax/email BEFORE placing your order to assess exact charges levied by the parcel carrier. * Method of placement of order can affect date of dispatch. ** Excess charges will apply. 2. Orders having a value below GBP80 WILL incur a postage/delivery charge. 2.1 Up to 1kg in weight (including packaging) will be sent by Royal Mail First Class Post. 2.2 IF too large for UK Postal system (or multiple parcels), so that has to be sent by carrier, then: (i) Up to an order value of GBP39.99 excluding VAT a charge of GBP5.95 for the first parcel will be charged in order to cover our costs. We do not profit from this charge. (ii) Between values GBP40.00 - GBP79.99 (excluding VAT) a charge of GBP4.95 will be made as a contribution to our costs. 3. International orders/dispatch/delivery - please enquire. Back To Top
1. Once processed, most orders are dispatched by overnight parcel carrier, Monday to Friday, for delivery the following working day. This is subject to the carriers' service once we have entrusted your parcel to them.
Please note the following:
1.1 TRADE orders placed by TELEPHONE* or FAX*, before 2pm weekdays, goods in stock, can be dispatched the SAME day. Any urgency must be indicated at the point of order.
1.2 ON-LINE* orders are dealt with as received and this may not be the same day as placed - if urgent, please enter this in the 'Delivery Instructions' field during checkout.
1.3 Orders having a value below GBP80 incur a delivery charge - see 2) below.
Next-day AM** & Saturday** deliveries can be arranged at extra charge - please enquire by telephone/fax/email BEFORE placing your order to assess exact charges levied by the parcel carrier.
* Method of placement of order can affect date of dispatch. ** Excess charges will apply.
2. Orders having a value below GBP80 WILL incur a postage/delivery charge.
2.1 Up to 1kg in weight (including packaging) will be sent by Royal Mail First Class Post.
2.2 IF too large for UK Postal system (or multiple parcels), so that has to be sent by carrier, then:
(i) Up to an order value of GBP39.99 excluding VAT a charge of GBP5.95 for the first parcel will be charged in order to cover our costs. We do not profit from this charge. (ii) Between values GBP40.00 - GBP79.99 (excluding VAT) a charge of GBP4.95 will be made as a contribution to our costs.
3. International orders/dispatch/delivery - please enquire.
If your single item is not in stock, we will back order for you. (Unless clearance/limited stock/end-of-line/special offer items) and send the item as soon as available. You will be emailed/otherwise contacted with the option to cancel your order if you would rather not wait. You will be kept fully informed in this regard.
If only one or two small items from a larger order are not available immediately we may cancel them and request that you re-order if still required; the bulk of the order will then be dispatched as normal. In this case we DO NOT back-order & send on the out of stock item(s).
For orders made from the UK or the European Union, 17.5% VAT is added. UK VAT will not be charged where you are able to supply us with a VALID EU tax registration number.
Goods supplied to countries outside the EU are UK tax free, but may be subject to your own country's import/customs duty and/or local taxes, for which we are NOT responsible.
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
If you need to reach us, please email us using the link on the Contact Us page, alternatively, you can call on 0800 212 869 (International +44 1489 787 955) or fax us on 01 489 790 322 (International +44 1489 790 322) or write to us at Rainbow Florist Supplies Ltd., Unit 2, Herald Industrial Estate, Hedge End, Southampton SO30 2JW United Kingdom
If you wish to return for refund undamaged/perfect items that were originally ordered by you legitimately & in good faith then you may do so, AT YOUR EXPENSE*, within thirty days. The returned item(s) must be in the same condition as when you received them and suitable for resale. Items which are soiled, damaged, used, removed from their original packaging (where the original packaging was sealed) OR missing their original packaging where that packaging was specific to the item (e.g. bubble packs, printed boxes) cannot be accepted for return. Items which appear to have been USED will not be accepted for return.
Items that you are returning must be adequately packed and protected having regard to the manner in which you received them and the method by which you are returning them**. Refund will only be given for complete & undamaged returns, this being particularly relevant in the case of breakable items.
Refunds will be made (a) in the amount that you were originally charged for the item(s) EXCLUDING the cost of postage & packing/carriage charges either charged to you or incurred by us for the purpose of sending them to you (b) excluding the cost of your returning them to us (c) in the same manner as you originally made payment to us (d) within thirty days of our receipt of the returned item(s). Please ensure that returned items are clearly labelled with your name, address and original Order Number or Invoice Number.
* above: in the case of items supplied incorrectly, return costs will be refunded, where we require the item(s) to be returned. ** Please contact us for instructions as to the method by which we require the goods to be returned - this will be by the most cost-effective method, for us. Should goods be returned WITHOUT prior consultation, by a non-cost-effective method, e.g. by Royal Mail Special Delivery, Same-Day Courier, etc., the cost over & above that which we would normally incur WILL NOT be refunded.Evidence/proof of circumstances may be required.
Damaged Items
* above: in the case of items damaged in transit, return costs WILL be refunded, where we require the item to be returned.
Short Delivery & Omissions
In the unlikely event of a picking or packing error on our part, please notify us within seven days.
Copyright & Acknowledgements
ALL CONTENT, TEXT & IMAGES in all formats, protocols & languages herein are © Rainbow Florist Supplies Ltd 2005-2008. (unless otherwise further specified below) and may not be reproduced in any form whatsoever without full consent & permission.
IMAGE CREDITS & other content: ALL images, photographs, diagrams, .pdf's, .doc's & other representations OF & RELATING TO products manufactured by Smithers-Oasis UK Ltd are © Smithers-Oasis UK Ltd. and are used on this website with their express & full permission & authority relating to OUR supply of THEIR products. (Ref: SOUK-AH-2005) Certain other images are © Smithers-Oasis UK Ltd. and used with their full & kind permission although the products indicated may not be sourced directly from that company, as supply & distribution is not unique to them. (Ref: SOUK-AH-2005)
Images in the Cards Section are copyright and may not be reproduced in any form whatsoever. ©Smithers-Oasis (UK) Ltd. (UK Supplier, UK Distributor) ©Floral Elegance (UK Manufacturer) ©Floral Greetings Card Company (UK Manufacturer) ©APAC Packaging Ltd. (UK Supplier & Distributor) ©Rainbow Florist Supplies Ltd. (Web Pages)
All images, photographs, diagrams, .pdf's, .doc's & other representations (digital or otherwise) derived from our manufacturers/importers/suppliers websites & other information/documentation with express permission (or not necessarily with express permission but by virtue of promoting their product(s)) are © the manufacturer/supplier/importer concerned and acknowledgement by us is hereby expressed.
Certain floral arrangements used as illustrations & images herein, prepared by Jules Florist of Mudeford, Dorset, with permission, & Photographed by Jan Parnell of Austin Wells Design Consultancy are creditted individually.
Wire Handbag Arrangement by Jeannette Rawson, NDSF, courtesy of Society of Floristry (Show 2003)
Certain images kindly prepared & supplied by Mike at www.MailOrderWeddings.co.uk / www.OnlineWeddingFayre.co.uk using products supplied/loaned by us.
Certain floral arrangements & sympathy tributes used as illustrations & images herein, prepared by Heidi Jones Flowers of Stowmarket, Suffolk, are used with her kind permission.
Certain images used as illustrations & images herein, are ©Wedding Flowers Guide & are used with their kind permission.
Images used to illustrate the use of certain products, supplied to us by customers who have bought the products from us, are © the individuals concerned & are used with their kind permission (Images are individually tagged).
Certain floral arrangements used as illustrations & images herein, prepared by Jules Florist of Mudeford, Dorset, on our behalf, photographed by & ©Rainbow Florist Supplies Ltd. & Paul F Bulpit 2005-2008
All other images are ©Rainbow Florist Supplies Ltd. & Paul F Bulpit 2004-2008 not to be reproduced without express consent & permission.
OASIS®, NAYLORBASE®, FOAM FRAMES®, FIX®, SIMPLY GARLANDS®, RAINBOW® and related logos pertaining, are Registered Trade Marks of Smithers-Oasis U.K.Ltd and may not be reproduced without the prior consent of that company in any form whatsoever.
(The Registered Trademark 'RAINBOW®' refers to a range of coloured floral foam products manufactured by Smithers-Oasis U.K.Ltd and has no connection with us. We are Rainbow Florist Supplies Ltd.)
ANY company/organisation/manufacturer/importer/distributor whose.... copyright/registered/trademarked/recorded/recognised/branded: logo/brandname/product name and/or description or representation has been/is used herein for the purpose of promoting related products .... IS/ARE hereby acknowledged by us as the owner of the relevant mark/brand for the sole purpose of promoting said products.
Disclaimers: We have no connection with, and are NOT the firm 'Rainbow Flowers' of Guernsey, C.I. Telephone numbers: (Sales) 0870 062 1111 (Customer Services) 01481 723513
We have absolutely no connection whatsoever with the firm 'Floral Essential' of Uttoxeter, ST14 9AB'Floral Essential Ltd.' may be contacted on 0845 725 2520
This website is wholly owned and operated by: Rainbow Florist Supplies Limited, a Company Registered in England & Wales, Registered Number 2657551 Registered Office: Unit 2E, Herald Industrial Estate, Southampton SO30 2JW Our business is the supply of essential floral sundries to florists nationwide.
NEW DEPARTMENTBridal FeathersGreat forFASCINATORS!
Orders placed nowwill be processedfor delivery on (Exceptions may apply)
Sorry, we do not acceptElectron Cards
Launching shortly, AMBERWOOD
