Why are delivery charges not included at the Check-out stage?
The nature of our products are many and varied - until we know what an order comprises we cannot assess the best way of shipping it to you, cost-effectively. This is fully explained in 'Delivery Charges', below.

Why do postage & packing charges not match the value of postage applied to the parcel?
This only applies to small orders and reflects the costs of payment processing, the disproportionate effort that goes in to handling small value orders and any packaging materials necessary to protect your goods.

Can we visit your store?
Our warehouse is open only to genuine TRADE customers able to present proof of trade status, or previously registered as 'trade'.

Why are the prices tax-exclusive?
This is a B2B website and neither we nor our trade customers have any interest in Value Added Tax (other than complaining about the paperwork!)

Why are additional charges sometimes raised for packing?
We wish you to understand that some items are extremely difficult to ship reliably and may require additional protection and/or insurance in order to survive the rigours of the postal or carriage system, the circumstances of which are beyond our control.

What evidence is required to obtain trade pricing?
Discounts can only be given to customers able to prove bona-fide trade status in the form of
(A)(i) an email address in a business format (ii) a related URL to a website (iii) a listing on Yell.com or (iv) a link or advertisement on a third party website or (v) operating using a business name; or,
(B) a faxed or posted (i) business card or (ii) flyer or (iii) business cheque or (iv) VAT Registration certificate or accountants letter/statement.